United States Postal Service

Reviews about United States Postal Service

• Aloysius Espinosa

  Jan, 28 2018
  ★ ☆ ☆ ☆ ☆
  I'd give negative stars if possible - SLOW, DISRESPECTFUL and TERRIBLE customer service. The staff I interacted with were either apathetic or showed a negative attitude in rectifying the problems caused by their own ineptitude. I spent 40+ minutes trying to send a package with $3 of postage. Staff apparently don't bother with speaking to their customers with respect or values their client's time.
  
  Read on if you want full details. I'll make my rant as concise as possible.
  
  8:45am: I used their automated machine to print out postage myself.
  Label prints out with the left side missing. I line up and decide to wait 15 minutes (because they open at 9am).
  
  9:02am: Called up by the teller #1. She immediately sees my half-printed label, and with very little explanation, she redirects me to an unmanned station, presses a buzzer, then proceeds to call the next person in line.
  
  9:15am: Teller#2 finally appears, looks at my label, and says that she will just finish "giving people change", then she will reprint a label for me. She says it will only take "2 minutes". Teller#2 then leaves hurriedly and leaves station unmanned again.
  
  9:20am: Another customer B joins my line, she apparently used the machine as well and got a half-printed label. She waits in line for 10 minutes before she reacts and complains to another teller(#3) in a different line. Teller#3 says with a condescending attitude, "we can't help you if you're yelling like that" - customer B had a loud voice, yes, but it was hardly yelling.
  
  9:35am: Teller#3 informs me and the customer B that the person in charge of the postage labels is currently outside, working on the machine, and that we can talk to her then. I go back outside, and it's teller#2 fiddling with the internal mechanisms of the machine. Customer B astutely says something about a broken machine and giving us new postage as two different issues, and that we shouldn't have waited that long. Teller#2 doesn't acknowledge that people are waiting for her and keeps working on the machine.
  
  9:45am: Teller#3 calls me and customer B back to her station and then instructs us to fill out forms to "refund" our payment processed by the postage machine. Customer B and I both react, saying that it took them more than 20 minutes to determine that we should just be given new postage. Teller#3 says to me, again in a condescending tone, "Do you want me to help you? Then fill out the form...". She then says, "We've only been open for 46 minutes. You couldn't have been waiting that long." I decide to let that pass, as she wasn't worth the argument.
  
  9:50am: New postage label printed out by teller#3 and I was out the door.

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